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Privacy Policy

Effective date: 19th December 2025

At Neptune Dive Centre Musandam, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We may collect the following personal information when you interact with us, either through our website or via other channels such as email, WhatsApp, or direct communications:

  • Contact details: Name, email address, phone number

  • Booking information: Dive course or trip preferences, certification details, medical declarations if applicable

  • Identification and certification information: Passport details, Emirates ID, dive certification/license numbers

  • Communication information: Emails, WhatsApp messages, or other messages (with your consent)

  • Technical information: IP address, browser type (if using website forms)

All information collected is used for operational, safety, regulatory, and communication purposes, and is stored securely.

2. How We Collect Information

We collect information through:

  • Website booking and inquiry forms

  • Newsletter sign-ups via Mailchimp

  • WhatsApp groups (with your prior consent)

  • Direct email, phone, or in-person communications

3. How We Use Your Information

Your information is used to:

  • Process bookings and manage dive trips

  • Communicate about courses, trips, events, and promotions

  • Provide customer support and respond to inquiries

  • Comply with legal, safety, and operational requirement
     

We do not sell your personal information to third parties.

4. Where Your Information Is Stored

Your personal data may be stored and processed in:

  • Wix – website forms and operational data

  • Intuit QuickBooks – booking, invoicing, and payments

  • GoDaddy – email and domain hosting

  • Mailchimp – newsletters and marketing communications

  • Microsoft 365 – email and internal communications
     

We take reasonable steps to keep your data secure.

5. Where Your Information Is Stored

Your personal data may be stored and processed in:

  • Wix – website forms and operational data

  • Intuit QuickBooks – booking, invoicing, and payments

  • GoDaddy – email and domain hosting

  • Mailchimp – newsletters and marketing communications

  • Microsoft 365 – email and internal communications
     

We take reasonable steps to keep your data secure.

6. WhatsApp Groups

  • Participation in WhatsApp groups is strictly opt-in.

  • Messages are used for dive-related communication, updates, and building a connected diver community.

  • The groups allow divers to share experiences, tips, and stay engaged with fellow members.

  • You can request removal from the group at any time.

7. Cookies & Analytics

  • Currently, we do not use analytics tracking on our website.

  • In the future, we may collect non-identifiable usage data for website improvement. Any tracking will comply with privacy regulations, and users will be informed.

  • Cookies are used for basic website functionality only.

8. Data Retention

  • We retain your personal data only as long as necessary for operational, legal, or safety purposes.

9. Your Rights

  • Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Object to processing or withdraw consent

  • To exercise these rights, contact us at info@neptunediver.com

10. Children

  • Some of our diving programs allow participation by minors aged 10 and above, and younger children may join snorkeling trips under parental supervision.

  • We intentionally collect personal information from minors under 18 only with the consent of a parent or guardian.

  • In rare cases, information may be submitted by minors without parental consent. If we become aware of this, we will take prompt steps to delete it.

  • Any marketing communications (e.g., emails) sent to minors are done only with parental consent.

  • Parents or guardians may request access, correction, or deletion of their child’s information at any time.

11. Updates to This Policy

  • We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

  • If you have questions or concerns about your personal data, please contact us at:
    Email: info@neptunedivers.com
    Phone: +968 7675 2009
    Phone & Whatsapp: +971 50 889 6201

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